- All our services include call out charges.
- Free quotes are provided only over the call. If the customer demands us to be physically present at the property for the exact quotations, he/she has to pay a minimum call out fee.
- VIP Pest Management registers request only till 24 hours after the completion services. After 24 hours, no complaints shall be entertained.
- We at VIP Pest Management do not possess any refund policy.
Booking Cancellation and Amendments
- The customer is free to cancel and make changes in the booking. They only have to update us about the amendments by calling our customer service centre on our toll-free numbers or by reaching us via email.
- The customers have to inform us about the cancellation at least 3 hours before the scheduled time.
- If the customer cancels the booking on the arrival of technicians/operator at the property, a call out fee shall be charged.
- No additional charges will be applied for changing the appointment date and time.
- VIP Pest Management holds all the rights to cancel an appointment if the service is not secured.
- We shall also reschedule the service, or delay the service under inevitable circumstances.
- The customer has to organize the parking for the operator’s vehicle. Also, the cost of the parking shall be added to the invoice. In case, the vehicle is not parked within a short distance, the surcharge shall be applied.
- The team of technicians shall be provided with the running water and electricity at the property.
Pricing and Quotations
- Minimum call out charges for the services will be $99-$120. (The can vary depending upon the type of services and type of premises)
- The payments are to be made on the same day after the completion of service.
- The payments are accepted either in cash, credit cards or AMEX cards.
- Full payment is to be made in advance if the customer is not available at the property at the service time. The work shall not proceed in case no payment is made before the commencement of service.
- Further, VIP Pest Management also reserves the right to change the quoted prices if the item/property condition turned out to be different from the one described at the time of booking or if the customer needs some additional work to get done.
- Our work validity is for 24 hours. In case the customer is not happy or satisfied with the work done by our technicians, they can reach us out via email.
- No refund requests are taken into considerations by VIP Pest Management.
- Our technicians shall not be responsible for any existing damage to item(s) or property that can not be restored or repaired with our regular cleaning and restoration methods.
- VIP Pest Management does not provide service redo.
While we make sure that everything goes safely and there will be no mishappenings. If anything goes beyond the control and causes damages to anything on the premises, we were not liable.
- The client would be responsible if he/she disturbs or intervenes in the area where our agents are working.
- The client is responsible for notifying about any active pests in the premises.
- All agreed services and obligation shall be between us and clients. The services will be cancelled in case of sale or change of property ownership.
- The pest inspections will only be limited to fully accessible areas. Unaccessible and hard to reach areas may or may not be covered in our pest inspections.
- VIP Pest Management technicians will provide our customers with a report and equip them with some useful pest control tricks and tips.
- The customer has to pay a call out fee when he/she only goes for pest inspection services.